by Rick Grassi | Apr 2, 2026 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Uncategorized
Being told I had cataracts was actually good news. Now I had an answer as to why my night vision was getting blurry. And I knew there was a surgical procedure to correct it. My initial visit to the ophthalmologist with respect to customer service in healthcare was... 
by Rick Grassi | Aug 19, 2025 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Simple Customer Service, Uncategorized
One way or another we experience the simple Do’s and Don’ts in customer service on a daily basis. Shopping, dining out, dealing with banks, mechanics, utility companies, tech support, looking for a new place to live or on vacation. There’s not much we do in this world... 
by Rick Grassi | Jul 13, 2025 | above & beyond customer service, Basic Customer Service, Customer service mindset., Helping People
Our family entertainment center, Valencia Laser Blast specialized in laser tag. Its a great game for people of any age. Ideal for birthday parties. Perfect for team parties. Always a huge hit for employees at company outings. And an especially enjoyable game for... 
by Rick Grassi | Dec 1, 2024 | Basic Customer Service, Customer service mindset., Helping People
The job of driving a school bus for children with special needs might seem straightforward; get the kids to school and get them home safely. But for those who excel, there’s much more to it. School bus drivers are required to be exceptionally alert. Operating such...
Recent Comments