by Rick Grassi | Apr 2, 2026 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Uncategorized
Being told I had cataracts was actually good news. Now I had an answer as to why my night vision was getting blurry. And I knew there was a surgical procedure to correct it. My initial visit to the ophthalmologist with respect to customer service in healthcare was... 
by Rick Grassi | Dec 21, 2025 | above & beyond customer service, Uncategorized
In the world we live in first-rate customer service is no longer the norm. Nonetheless every so often we’re fortunate to run into helpful people who insist on maintaining customer service standards that are above and beyond what we’re accustomed to. In my son’s Cub... 
by Rick Grassi | Aug 19, 2025 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Simple Customer Service, Uncategorized
One way or another we experience the simple Do’s and Don’ts in customer service on a daily basis. Shopping, dining out, dealing with banks, mechanics, utility companies, tech support, looking for a new place to live or on vacation. There’s not much we do in this world... 
by Rick Grassi | Jul 13, 2025 | above & beyond customer service, Basic Customer Service, Customer service mindset., Helping People
Our family entertainment center, Valencia Laser Blast specialized in laser tag. Its a great game for people of any age. Ideal for birthday parties. Perfect for team parties. Always a huge hit for employees at company outings. And an especially enjoyable game for... 
by Rick Grassi | May 18, 2025 | Basic Customer Service, Do's and Don'ts in Customer Service, Helping People
Recently I was in a market where my wife likes to buy certain small chocolates displayed by the check-out counters. I asked one of the cashiers who was free at the time if she knew where they were…I had forgotten the exact brand name. Without moving or looking for...
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