by Rick Grassi | Jun 10, 2026 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Uncategorized
I arrived at the dermatologist to have a small sebaceous cyst on my forearm checked, maybe biopsied. Seeing it change size and density recently, I thought it was a good idea. Little did I foresee; I was in for an example of unusually poor customer service. After... 
by Rick Grassi | Apr 2, 2026 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Uncategorized
Being told I had cataracts was actually good news. At last I had an answer as to why my night vision was getting blurry. And I knew there was a surgical procedure to correct it. My initial visit to the ophthalmologist with respect to customer service in healthcare was... 
by Rick Grassi | Aug 19, 2025 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Simple Customer Service, Uncategorized
One way or another we experience the simple Do’s and Don’ts in customer service on a daily basis. Shopping, dining out, dealing with banks, mechanics, utility companies, tech support, looking for a new place to live or on vacation. There’s not much we do in this world... 
by Rick Grassi | May 18, 2025 | Basic Customer Service, Do's and Don'ts in Customer Service, Helping People
Not too long ago I was in a market where my wife likes to buy certain small chocolates displayed at the check-out counters. I asked one of the cashiers who was free at the time if she knew where they were…I had forgotten the exact brand name. Without moving or looking... 
by Rick Grassi | Jan 27, 2024 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, Helping People
Common Sense customer service means different things to each of us. To a parent with a special needs student boarding a school bus, it’s the bus driver waiting till his child is buckled in his seat belt before pulling away. For business travelers it might be a taxi... 
by Rick Grassi | Aug 10, 2023 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Helping People
It takes an enormous amount of time and effort to run a small business. Between quality assurance, marketing, inventory, handling day-to-day customer demands, dealing with finances, staying current with market trends, legal compliance, maintenance and upkeep for the...
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