by Rick Grassi | Aug 10, 2023 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Helping People
It takes an enormous amount of time and effort to run a small business. Between quality assurance, marketing, inventory, handling day-to-day customer demands, dealing with finances, staying current with market trends, legal compliance, maintenance and upkeep for the... 
by Rick Grassi | Jul 7, 2023 | Basic Customer Service, Customer service mindset., Helping People
I’m forever surprised when I run into Hostile Customer Service. Directed at me personally or towards someone in the vicinity, I just don’t get it. It could be microaggression, passive aggressiveness, or less often, overt hostility. But when I see a retail clerk in a... 
by Rick Grassi | Feb 28, 2023 | above & beyond customer service, Basic Customer Service, Customer service mindset., genuine customer service, great dining experience, Helping People
Before we had our kids several years ago, we ate out frequently, often at fine-dining restaurants. Melisse in Santa Monica was our favorite; at the time, rated tops in L.A. for food and restaurant customer service. We were living in Sherman Oaks when they were born.... 
by Rick Grassi | Feb 4, 2023 | above & beyond customer service, Customer service mindset., genuine customer service, Helping People, Simple Customer Service
It’s curious how certain customer service moments stick with you. That server whose charm and attentiveness made a particular dinner so great. The patient Cub Scout leader who went out of his way to ensure your son learned to tie a particular knot. The clerk at a...
Recent Comments