by Rick Grassi | Apr 2, 2026 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Uncategorized
Being told I had cataracts was actually good news. Now I had an answer as to why my night vision was getting blurry. And I knew there was a surgical procedure to correct it. My initial visit to the ophthalmologist with respect to customer service in healthcare was... 
by Rick Grassi | Aug 19, 2025 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Simple Customer Service, Uncategorized
One way or another we experience the simple Do’s and Don’ts in customer service on a daily basis. Shopping, dining out, dealing with banks, mechanics, utility companies, tech support, looking for a new place to live or on vacation. There’s not much we do in this world... 
by Rick Grassi | Feb 18, 2024 | Basic Customer Service, genuine customer service, Helping People
Staff at Valencia Laser Blast were taught to be attentive. Treat people as individuals and go above and beyond what customers were expecting. As part of their continuing education in genuine customer service, they were also taught how and when to say “no” to customers... 
by Rick Grassi | Jun 17, 2023 | Basic Customer Service, genuine customer service, Helping People
The essence of good Customer Service is simple: get people what they want in a reasonably quick manner. Keeping in mind that acting quickly, is often as essential as the product or service itself. Ironically, warmth in customer service, the way the customer is made to...
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