by Rick Grassi | Apr 2, 2026 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Uncategorized
Being told I had cataracts was actually good news. Now I had an answer as to why my night vision was getting blurry. And I knew there was a surgical procedure to correct it. My initial visit to the ophthalmologist with respect to customer service in healthcare was... 
by Rick Grassi | Dec 21, 2025 | above & beyond customer service, Uncategorized
In the world we live in first-rate customer service is no longer the norm. Nonetheless every so often we’re fortunate to run into helpful people who insist on maintaining customer service standards that are above and beyond what we’re accustomed to. In my son’s Cub... 
by Rick Grassi | Aug 19, 2025 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Simple Customer Service, Uncategorized
One way or another we experience the simple Do’s and Don’ts in customer service on a daily basis. Shopping, dining out, dealing with banks, mechanics, utility companies, tech support, looking for a new place to live or on vacation. There’s not much we do in this world...
Recent Comments