by Rick Grassi | Dec 21, 2025 | above & beyond customer service, Uncategorized
In the world we live in first-rate customer service is no longer the norm. Nonetheless every so often we’re fortunate to run into helpful people who insist on maintaining customer service standards that are above and beyond what we’re accustomed to. In my son’s Cub... 
by Rick Grassi | Jul 13, 2025 | above & beyond customer service, Basic Customer Service, Customer service mindset., Helping People
Our family entertainment center, Valencia Laser Blast specialized in laser tag. Its a great game for people of any age. Ideal for birthday parties. Perfect for team parties. Always a huge hit for employees at company outings. And an especially enjoyable game for... 
by Rick Grassi | Feb 28, 2023 | above & beyond customer service, Basic Customer Service, Customer service mindset., genuine customer service, great dining experience, Helping People
Before we had our kids several years ago, we ate out frequently, often at fine-dining restaurants. Melisse in Santa Monica was our favorite; at the time, rated tops in L.A. for food and restaurant customer service. We were living in Sherman Oaks when they were born.... 
by Rick Grassi | Feb 4, 2023 | above & beyond customer service, Customer service mindset., genuine customer service, Helping People, Simple Customer Service
It’s curious how certain customer service moments stick with you. That server whose charm and attentiveness made a particular dinner so great. The patient Cub Scout leader who went out of his way to ensure your son learned to tie a particular knot. The clerk at a...
Recent Comments