by Rick Grassi | Jul 7, 2023 | Basic Customer Service, Customer service mindset., Helping People
I’m forever surprised when I run into Hostile Customer Service. Directed at me personally or towards someone in the vicinity, I just don’t get it. It could be microaggression, passive aggressiveness, or less often, overt hostility. But when I see a retail clerk in a... 
by Rick Grassi | Jun 17, 2023 | Basic Customer Service, genuine customer service, Helping People
The essence of good Customer Service is simple. Provide people what they want in a reasonably quick manner. Keeping in mind that acting quickly, is often as essential as the product or service itself. Ironically, warmth in customer service, the way the customer is... 
by Rick Grassi | May 21, 2023 | Basic Customer Service, Helping People
A canceled flight and rerouted travel plans brought us into Avignon around 1:00 a.m. I had called the proprietor of our small hotel while on route, so he was aware we’d be late. Avignon is an ancient, walled city, fascinating and beautiful, but severely lacking in... 
by Rick Grassi | Apr 6, 2023 | Basic Customer Service, Helping People
Why not go that extra mile when you’re working in customer service at a grocery store? I like non-alcoholic beer. It’s my go-to drink around the house. Having tried many brands, some of the more well-known, local, craft, major U.S. and European ones, I’ve... 
by Rick Grassi | Mar 19, 2023 | Basic Customer Service, Helping People
If you’re in Customer Service and haven’t had the realization that customer service for Boomers vs Gen Z can be quite different, you’re asking for trouble. Boomers don’t tend to be “Chill” when it comes to being served. They grew up with more formal... 
by Rick Grassi | Feb 28, 2023 | above & beyond customer service, Basic Customer Service, Customer service mindset., genuine customer service, great dining experience, Helping People
Before we had our kids several years ago, we ate out frequently, often at fine-dining restaurants. Melisse in Santa Monica was our favorite; at the time, rated tops in L.A. for food and restaurant customer service. We were living in Sherman Oaks when they were born....
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