by Rick Grassi | Jan 2, 2023 | Basic Customer Service, Helping People
With our family recently expanding, we moved to our current neighborhood mainly because we needed a larger house. But we were also aware the school district had a great reputation, and we loved the gorgeous hills and valleys throughout the area. Where we had lived in... 
by Rick Grassi | Dec 26, 2022 | Basic Customer Service, Helping People
It’s Christmas time. You walk into a department store in a busy mall. Several packages in hand, spot a retail clerk folding clothes, and ask where the Champion sweatpants are. She looks up briefly, pointing without interest towards another area of the store, then... 
by Rick Grassi | Nov 28, 2022 | Basic Customer Service, Helping People
A teenager close to you is new to Customer Service. Could be your son, daughter, niece, nephew, or a neighbor, whose part of the family. They’ve never read a customer service book but they’re friendly and outgoing, with a good appearance. So you’re sure they’ll...
Recent Comments