by Rick Grassi | Feb 4, 2023 | above & beyond customer service, Customer service mindset., genuine customer service, Helping People, Simple Customer Service
It’s curious how certain customer service moments stick with you. That server whose charm and attentiveness made a particular dinner so great. The patient Cub Scout leader who went out of his way to ensure your son learned to tie a particular knot. The clerk at a... 
by Rick Grassi | Jan 2, 2023 | Basic Customer Service, Helping People
With our family recently expanding, we moved to our current neighborhood mainly because we needed a larger house. But we were also aware the school district had a great reputation, and we loved the gorgeous hills and valleys throughout the area. Where we had lived in... 
by Rick Grassi | Dec 26, 2022 | Basic Customer Service, Helping People
It’s Christmas time. You walk into a department store in a busy mall. Several packages in hand, spot a retail clerk folding clothes, and ask where the Champion sweatpants are. She looks up briefly, pointing without interest towards another area of the store, then... 
by Rick Grassi | Nov 28, 2022 | Basic Customer Service, Helping People
A teenager close to you is new to Customer Service. Could be your son, daughter, niece, nephew, or a neighbor, whose part of the family. They’ve never read a customer service book but they’re friendly and outgoing, with a good appearance. So you’re sure they’ll...
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