by Rick Grassi | Jan 1, 2025 | Basic Customer Service, Helping People
Sitting on a patient’s table, watching the cardiologist review the same folder of tests he’d seen in my first visit, while more or less ignoring any questions I had, I was struck by the thought, “Doctors Listening” was an oxymoron. I had only recently switched... 
by Rick Grassi | Dec 1, 2024 | Basic Customer Service, Customer service mindset., Helping People
The job of driving a school bus for children with special needs might seem straightforward; get the kids to school and get them home safely. But for those who excel, there’s much more to it. School bus drivers are required to be exceptionally alert. Operating such... 
by Rick Grassi | Feb 18, 2024 | Basic Customer Service, genuine customer service, Helping People
Staff at Valencia Laser Blast were taught to be attentive. Treat people as individuals and go above and beyond what customers were expecting. As part of their continuing education in genuine customer service, they were also taught how and when to say “no” to customers... 
by Rick Grassi | Jan 27, 2024 | Basic Customer Service, Helping People
Common Sense customer service means different things to each of us. To a parent with a special needs student boarding a school bus, it’s the bus driver waiting till his child is buckled in his seat belt before pulling away. For business travelers it might be a taxi... 
by Rick Grassi | Jan 1, 2024 | Basic Customer Service, Helping People
There was a butcher I used to like, not far from where we lived. The idea of buying meat directly from a small shop appealed to me. It reminded me of my days growing up in Brooklyn, and the little butcher shop across the street from us. To this day the memory of Sal... 
by Rick Grassi | Aug 10, 2023 | Basic Customer Service, Do's and Don'ts in Customer Service, Helping People
It takes an enormous amount of time and effort to run a small business. Between quality assurance, marketing, inventory, handling day-to-day customer demands, dealing with finances, staying current with market trends, legal compliance, maintenance and upkeep for the...
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