by Rick Grassi | Apr 6, 2023 | Basic Customer Service, Helping People
Why not go that extra mile when you’re working in customer service at a grocery store? I like non-alcoholic beer. It’s my go-to drink around the house. Having tried many brands, some of the more well-known, local, craft, major U.S. and European ones, I’ve... 
by Rick Grassi | Mar 19, 2023 | Basic Customer Service, Helping People
If you’re in Customer Service and haven’t had the realization that customer service for Boomers vs Gen Z can be quite different, you’re asking for trouble. Boomers don’t tend to be “Chill” when it comes to being served. They grew up with more formal... 
by Rick Grassi | Feb 28, 2023 | above & beyond customer service, Basic Customer Service, Customer service mindset., genuine customer service, great dining experience, Helping People
Before we had our kids several years ago, we ate out frequently, often at fine-dining restaurants. Melisse in Santa Monica was our favorite; at the time, rated tops in L.A. for food and restaurant customer service. We were living in Sherman Oaks when they were born.... 
by Rick Grassi | Feb 4, 2023 | above & beyond customer service, Customer service mindset., genuine customer service, Helping People, Simple Customer Service
It’s curious how certain customer service moments stick with you. That server whose charm and attentiveness made a particular dinner so great. The patient Cub Scout leader who went out of his way to ensure your son learned to tie a particular knot. The clerk at a... 
by Rick Grassi | Jan 2, 2023 | Basic Customer Service, Helping People
With our family recently expanding, we moved to our current neighborhood mainly because we needed a larger house. But we were also aware the school district had a great reputation, and we loved the gorgeous hills and valleys throughout the area. Where we had lived in... 
by Rick Grassi | Dec 26, 2022 | Basic Customer Service, Helping People
It’s Christmas time. You walk into a department store in a busy mall. Several packages in hand, spot a retail clerk folding clothes, and ask where the Champion sweatpants are. She looks up briefly, pointing without interest towards another area of the store, then...
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