by Rick Grassi | Jan 27, 2024 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, Helping People
Common Sense customer service means different things to each of us. To a parent with a special needs student boarding a school bus, it’s the bus driver waiting till his child is buckled in his seat belt before pulling away. For business travelers it might be a taxi... 
by Rick Grassi | Jan 1, 2024 | Basic Customer Service, Helping People
There was a butcher I used to like, not far from where we lived. The idea of buying meat directly from a small shop appealed to me. It reminded me of my days growing up in Brooklyn, the little butcher shop across the street from us. To this day the memory of Sal the... 
by Rick Grassi | Aug 10, 2023 | Basic Customer Service, Customer service mindset., Do's and Don'ts in Customer Service, genuine customer service, Helping People
It takes an enormous amount of time and effort to run a small business. Between quality assurance, marketing, inventory, handling day-to-day customer demands, dealing with finances, staying current with market trends, legal compliance, maintenance and upkeep for the... 
by Rick Grassi | Jul 7, 2023 | Basic Customer Service, Customer service mindset., Helping People
I’m forever surprised when I run into Hostile Customer Service. Directed at me personally or towards someone in the vicinity, I just don’t get it. It could be microaggression, passive aggressiveness, or less often, overt hostility. But when I see a retail clerk in a... 
by Rick Grassi | Jun 17, 2023 | Basic Customer Service, genuine customer service, Helping People
The essence of good Customer Service is simple. Provide people what they want in a reasonably quick manner. Keeping in mind that acting quickly, is often as essential as the product or service itself. Ironically, warmth in customer service, the way the customer is... 
by Rick Grassi | May 21, 2023 | Basic Customer Service, Helping People
A canceled flight and rerouted travel plans brought us into Avignon around 1:00 a.m. I had called the proprietor of our small hotel while on route, so he was aware we’d be late. Avignon is an ancient, walled city, fascinating and beautiful, but severely lacking in...
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