by Rick Grassi | May 21, 2023 | Basic Customer Service, Helping People
A canceled flight and rerouted travel plans brought us into Avignon around 1:00 a.m. I had called the proprietor of our small hotel while on route, so he was aware we’d be late. Avignon is an ancient, walled city, fascinating and beautiful, but severely lacking in... 
by Rick Grassi | Apr 6, 2023 | Basic Customer Service, Helping People
Why not go that extra mile when you’re working in customer service at a grocery store? I like non-alcoholic beer. It’s my go-to drink around the house. Having tried many brands, some of the more well-known, local, craft, major U.S. and European ones, I’ve... 
by Rick Grassi | Mar 19, 2023 | Basic Customer Service, Helping People
If you’re in Customer Service and haven’t had the realization that customer service for Boomers vs Gen Z can be quite different, you’re asking for trouble. Boomers don’t tend to be “Chill” when it comes to being served. They grew up with more formal... 
by Rick Grassi | Feb 28, 2023 | above & beyond customer service, Basic Customer Service, Customer service mindset., genuine customer service, great dining experience, Helping People
Before we had our kids several years ago, we ate out frequently, often at fine-dining restaurants. Melisse in Santa Monica was our favorite; at the time, rated tops in L.A. for food and restaurant customer service. We were living in Sherman Oaks when they were born.... 
by Rick Grassi | Feb 4, 2023 | above & beyond customer service, Customer service mindset., genuine customer service, Helping People, Simple Customer Service
It’s curious how certain customer service moments stick with you. That server whose charm and attentiveness made a particular dinner so great. The patient Cub Scout leader who went out of his way to ensure your son learned to tie a particular knot. The clerk at a...
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