by Rick Grassi | Dec 26, 2022 | Basic Customer Service, Helping People
It’s Christmas time. You walk into a department store in a busy mall. Several packages in hand, spot a retail clerk folding clothes, and ask where the Champion sweatpants are. She looks up briefly, pointing without interest towards another area of the store, then... 
by Rick Grassi | Nov 28, 2022 | Basic Customer Service, Helping People
A teenager close to you is new to Customer Service. Could be your son, daughter, niece, nephew, or a neighbor, whose part of the family. They’ve never read a customer service book but they’re friendly and outgoing, with a good appearance. So you’re sure they’ll...
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