Healthcare Customer Service
Being told I had cataracts was actually good news. Now I had an answer as to why my night vision was getting blurry. And I knew there was a surgical procedure to correct it. My initial visit to the ophthalmologist with respect to customer service in healthcare was...
Customer Service That’s Above & Beyond
Get in the habit of going above and beyond with your customer service. You’ll enjoy your job more.
Simple Do’s and Don’ts in Customer Service
One way or another we experience the simple Do’s and Don’ts in customer service on a daily basis. Shopping, dining out, dealing with banks, mechanics, utility companies, tech support, looking for a new place to live or on vacation. There’s not much we do in this world...
Family Entertainment Center Customer Service
Our family entertainment center, Valencia Laser Blast specialized in laser tag. Its a great game for people of any age. Ideal for birthday parties. Perfect for team parties. Always a huge hit for employees at company outings. And an especially enjoyable game for...
Grocery Store Customer Service
Recently I was in a market where my wife likes to buy certain small chocolates displayed by the check-out counters. I asked one of the cashiers who was free at the time if she knew where they were…I had forgotten the exact brand name. Without moving or looking for...
Common Mistakes in Customer service
All businesses have their own unique customer service demands. But there are common errors that occur in any business setting. Simple mistakes in communication or manners that lead to larger problems. Here are a few “do’s & don’ts”. -Let’s start with patience, or...
Customer Service in Healthcare (doctors listening…?)
Sitting on a patient’s table, watching the cardiologist review the same folder of tests he’d seen in my first visit, while more or less ignoring any questions I had, I was struck by the thought, “Doctors Listening” was an oxymoron. I had only recently switched...
Customer Service For Special Needs School Bus Drivers
The job of driving a school bus for children with special needs might seem straightforward; get the kids to school and get them home safely. But for those who excel, there’s much more to it. School bus drivers are required to be exceptionally alert. Operating such...
Laser Tag Wars
Staff at Valencia Laser Blast were taught to be attentive. Treat people as individuals and go above and beyond what customers were expecting. As part of their continuing education in genuine customer service, they were also taught how and when to say “no” to customers...
Common Sense Customer Service
Common Sense customer service means different things to each of us. To a parent with a special needs student boarding a school bus, it’s the bus driver waiting till his child is in his seat belt before pulling away. For business travelers it might be a taxi driver...
Cleanliness in Customer Service
There was a butcher I used to like, not far from where we lived. The idea of buying meat directly from a small shop appealed to me. It reminded me of my days growing up in Brooklyn, and the little butcher shop across the street from us. To this day the memory of Sal...
Hiring for Customer Service
It takes an enormous amount of time and effort to run a small business. Between quality assurance, marketing, inventory, handling day-to-day customer demands, dealing with finances, staying current with market trends, legal compliance, maintenance and upkeep for the...